Friday, July 14, 2006
Upon entrance to the San Francisco Airport something was immediately amiss. There’s no reader board where you can check where to go to get to your gate! So after wandering around the place for a bit I finally addressed the boarding agents with my query. Evidently American Airlines doesn’t fly to Seattle (or something), so they turn it over to there handy partners in the star alliance: United. With United, of course, everything goes super smooth ‘cause they know how to run a business, fresh out of bankruptcy or not. The attendant ushered me to the United nook, where the United shuttle ships you to the United terminal. The process is really unique and absurdly evident- in fact I can’t think of an idea with such sophistication as that of United’s, cast aside of course the fact that the trip to the terminal adds another twenty minutes. Too bad they don’t let you give ‘em 80 bucks for their effort.
I don’t want to blame it all on the Star Alliance ‘cause a certain portion is undeniably due to the extraordinary layout of the airport. I’m not exactly sure what happened when they made the place, but it appears that it’s been built overtime. “Okay, here’s 60 million dollars, due what you think is necessary to make the place into a complete maze.” Should be easy- first ask United what the initial steps in the design should be. For instance, we definitely don’t need reader boards… but it’ll be important that we remind the customers to report unattended luggage every five minutes…